Returns and refunds
Return eligibility
- Contact the store within 7 days of purchase or delivery, as applicable to the published policy.
- The item must be unused and in the condition in which it was received.
- Original packaging and proof of purchase are required.
- Approval depends on the product type, condition and reason for return.
Items that may not be returnable
- Perishable goods
- Intimate, sanitary, health or personal-care items where hygiene restrictions apply
- Hazardous or flammable goods
- Gift cards, downloadable products and opened media or software
Three steps before a return is completed
1. Contact support
Provide the order number, reason for return and clear supporting photos when relevant.
2. Receive instructions
Wait for eligibility confirmation and the correct return location before sending any item.
3. Inspection and outcome
After the item is received and inspected, the store communicates approval, replacement or refund status.
Refund and exchange details
How are approved refunds processed?
After inspection, approved refunds are returned through the applicable original payment method or another agreed method. The existing policy allows up to 15 days for processing after approval.
What if a refund is delayed?
Check the receiving account first, then contact the payment provider or bank if relevant. If the delay continues, contact Fama Collection at contact@famacollectionbd.com.
Can sale items be returned?
The existing policy states that offer or sale items may not be refundable. Contact support before returning an item because eligibility depends on the exact product and circumstances.
Who pays return shipping?
The existing policy places return-shipping cost on the customer unless otherwise agreed. Use a trackable service for higher-value items and retain dispatch evidence.