Frequently asked questions
Shipping & delivery
What shipping methods are available?
Available delivery methods can include same-day, next-day and regular delivery, depending on destination and service availability.
How long will delivery take?
Dhaka orders may qualify for faster delivery options. Delivery outside Dhaka generally takes 2-3 days after order confirmation, depending on distance, courier service and operating conditions.
Do you deliver across Bangladesh?
Yes. The store states that it delivers across Bangladesh through its delivery and courier partners.
Can delays happen?
Delivery time may be extended by adverse weather, political unrest, courier disruption or other conditions outside the store’s control.
Ordering & tracking
Do I need an account to place an order?
No. The existing store guidance allows shopping with or without an account. An account may make it easier to review and manage order information.
How do I track my order?
Use the order ID from your receipt or confirmation message on the Track Order page. If you cannot locate it, contact support.
What happens after I place an order?
You should receive order confirmation details by the available email or mobile notification channel. Keep the order ID for future reference.
When will an out-of-stock product return?
Restock time varies, especially for internationally sourced products. Use any available restock notification option or contact support for current information.
Products & returns
Are the products authentic?
Fama Collection’s published sourcing commitment is to offer authentic products obtained through international sourcing channels. Check each listing and received package for its exact identity, size, ingredients and warnings.
Can I request a free sample?
The existing store policy does not offer free samples unless they are provided as part of an order or promotion.
What should I do if I receive the wrong item?
Check the order confirmation first, then contact support promptly with your order number and clear photos of the received item and package.
What if I am unhappy with an item?
Review the Return and Refund policy and contact support within the stated return period. Eligibility depends on the item and its condition.